Cancel Policy, return, exchange:
The customer has in principle the right of return the product to the seller no later than 14 days following the communication of its decision to withdraw.
The withdrawal period expires 14 days after the day the customer takes possession of the product. The fourteen-day withdrawal period runs from the day after receiving the product.
Notification of the withdrawal right
To exercise his right of withdrawal, the customer must notify its decision to withdraw from this contract by an unequivocal statement to: firstname.lastname@example.org
It can use the form below:
To the attention of :
Peggy Imbeaud-Lesage at [Z *] by Zimbo
48 avenue de Lautrec
I hereby notify you of my withdrawal from the contract for the sale of the product (s) below:
Purchase order number:
- Ordered on [_] / received on [_____]
- Method of payment used:
- Client name :
- Customer address:
- Delivery address :
In order for the withdrawal period to be respected, the customer must send his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.
In case of withdrawal, the customer can choose:
- Either refund the entire product, excluding shipping costs, within 30 days from the day when the seller receives the return product. The seller will refund by bank transfer or via PayPal.
- Either a product exchange. Shipping costs will be borne by the customer.
The customer must, no later than 14 days after communication of his decision to withdraw from this contract, return the product against signature, to:
Peggy Imbeaud-Lesage for [Z *] by Zimbo
48 avenue de Lautrec
Any risk related to the return of the product is borne by the customer.
The customer will take the costs of direct reference against signature of the asset.
Condition of the returned item
The product must be returned following the seller’s instructions and must be in perfect condition for resale. In particular, the product must not have been worn, washed or damaged, the labels must not have been cut.
The PRODUCTS are packaged in order to guarantee maximum protection for the products during delivery. Customers must adhere to the same standards when returning products. As such, the customer is invited to return the product that does not suit him in its original packaging and in good condition.
right of withdrawal Exclusions
The right of withdrawal is excluded in the following cases:
Supply of goods made to customer specifications (custom, special request) or personalized.